Terms of Service
These terms govern your use of BestieMobile eSIM data plans, phone numbers and the BestieMobile app.
Last updated 2026
1. Who we are
BestieMobile provides travel eSIM data plans and cloud phone numbers. By creating an account, joining the waitlist, or activating an eSIM you agree to these terms.
2. Eligibility
You must be at least 18 years old and use a carrier-unlocked, eSIM-capable device. You are responsible for confirming your device supports eSIM before purchase.
3. Data plans and validity
Each plan lists its data allowance, validity window and price before purchase. Validity starts when the eSIM profile first connects to a network, not at the time of purchase. Unused data does not roll over and expires with the plan.
4. Fair use and permanent roaming
Plans are intended for temporary travel use. Permanent roaming is not permitted: a single eSIM profile may not remain continuously connected in one destination for more than 60 days. We may throttle, suspend or terminate profiles used for permanent roaming, resale, bulk routing, or any use that degrades network quality for others.
5. Service availability restrictions
eSIM plans cannot be sold to or activated by customers located in the United Arab Emirates due to our upstream provider's terms and local regulation. Checkout is blocked in that region. Coverage in every other destination depends on partner networks and is not guaranteed to be uninterrupted.
6. Phone numbers
Numbers are provisioned from carrier partners and remain assigned only while your subscription is active. Numbers are not portable out unless we explicitly state otherwise, and may not be used for emergency calling. Do not rely on BestieMobile numbers to reach emergency services.
7. Prices and payment
Prices are shown in US dollars and include our margin over wholesale cost. Taxes may be added at checkout depending on your location. Payments are processed by our payment provider; we do not store card details.
8. Acceptable use
You may not use the service for unlawful, fraudulent, abusive or spam activity, to circumvent local telecom law, or to interfere with our systems. We may suspend accounts that breach these rules without refund.
9. Liability
The service is provided on an "as is" basis. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid for the plan giving rise to the claim.
10. Changes
We may update these terms as the service evolves. Material changes will be announced in the app or by email. Continued use after changes take effect means you accept them.
11. Contact
Questions about these terms: support@bestiemobile.com.