Privacy Policy
We collect the minimum data needed to sell you an eSIM, provision your number and support your account.
Last updated 2026
Data we collect
Account data (name, email, password hash), order and activation records (plan purchased, eSIM identifiers such as ICCID, activation status and timestamps), reservation details for phone numbers, and technical logs such as IP address and device type used for security and fraud prevention.
Payment data
Card details are collected and stored by our payment processor, never by BestieMobile. We receive only a transaction reference, the amount, and the status of the payment.
Why we use it
To create and secure your account, deliver and activate eSIM profiles and numbers, provide support, prevent fraud and abuse, meet legal and telecom obligations, and send service notices about your purchases.
Sharing
We share only what is necessary with connectivity and number providers to provision your service, with our payment processor to take payment, and with infrastructure providers who host our database and application. We do not sell personal data.
Retention
Account and order records are kept while your account is active and for as long as required for tax and regulatory purposes. Activation diagnostics are retained for a limited period for troubleshooting, then deleted.
Your rights
You can request access to, correction of, export of, or deletion of your personal data by emailing privacy@bestiemobile.com. Deleting your account removes your profile and deactivates any active eSIM profiles.
Cookies and local storage
We use essential storage to keep you signed in and to remember interface preferences. We do not run third-party advertising trackers.
Security
Data is stored on managed infrastructure with row-level access controls, encrypted transport, and two-factor authentication on all administrative access.
Contact
Privacy questions: privacy@bestiemobile.com.