Refund Policy
Digital eSIM profiles are delivered instantly, so refunds follow the rules below.
Last updated 2026
Unused plans
If your eSIM profile has never connected to a network, you can request a full refund within 30 days of purchase.
Activation failures
If a profile cannot be installed or activated because of a fault on our side or our provider's, we will reissue the profile or issue a full refund — your choice.
Coverage problems
If you cannot get usable service in a destination the plan covers and our support team cannot resolve it, we refund the unused portion of the plan on a pro-rata basis.
Not refundable
Plans that have been used or partially used beyond the cases above, plans expired by their validity window, plans purchased for an incompatible or carrier-locked device where compatibility was not checked, and accounts terminated for breaching our terms.
How to request
Email support@bestiemobile.com with your account email and order reference. We respond within two business days. Approved refunds return to the original payment method and typically settle within 5–10 business days.